Troubleshooting Technical Issues

Introduction

This article aims to provide guidance for common technical issues you may encounter while using our platform. If you’re experiencing difficulties, please follow the suggested troubleshooting steps below.

Login and Account Issues

Resetting your password: If you have forgotten your password, click on the “Having Trouble?” link on the login page, and follow the instructions to reset it.

Retrieving your username: If you have forgotten your username, please contact our support team for assistance.

Account activation issues: If you have not received an account activation email, check your spam folder. If it’s not there, contact our support team.

Accessing Course Content

Browser compatibility: Ensure you are using a supported browser such as Chrome, Firefox, Safari, or Edge.

Clearing cache and cookies: Clear your browser’s cache and cookies to resolve potential loading issues.

Updating browser and plugins: Update your browser and plugins to their latest versions.

Video Playback Issues

Buffering and lagging: Check your internet connection, and if needed, reduce the video quality to minimize buffering.

Video not loading or playing: Refresh the page, or try accessing the video in a different browser or device.

Audio sync issues: Try reloading the page or restarting your browser.

Payment and Billing Issues

Failed or declined transactions: Verify your payment information and contact your bank if the issue continues.

Refund requests: Refer to our refund policy and contact our support team for assistance.

Subscription cancellations: Log in to your account, navigate to the subscription management section, and follow the cancellation steps.

Discord Community Issues

Joining the Discord server: Follow the invitation link.

Connection and audio issues: Check your internet connection and ensure you have the correct audio input/output settings in Discord.

Troubleshooting Discord notifications: Review your Discord notification settings and adjust as needed.

Mobile Issues

The Website is mobile friendly. Please reach out if you have issues on mobile.

Accessibility Features

Adjusting font size or color: Use your browser’s accessibility settings to adjust the font size and color.

Using screen readers: Our platform is designed to be compatible with most screen readers.

Reporting Bugs or Errors

How to report technical issues: Contact our support team with detailed information about the issue you encountered.

Information to include in bug reports: Include your browser version, device type, and a description of the issue, along with any screenshots or error messages.

Contacting Support

How to reach out for further assistance: Email our support team directly contact@slingshotdiscgolf.com.

Expected response times: Our support team aims to respond to all inquiries within 24-72 hours.

Conclusion

We understand that technical issues can be frustrating, and we’re here to help. If you need further assistance, don’t hesitate to reach out to our support team.