Frequently Asked Questions (FAQ)
Welcome to our Frequently Asked Questions (FAQ) article! This article aims to address the most common questions and concerns our users may have about our take-home coaching program. If you cannot find the answer to your question here, feel free to contact our support team for further assistance.
Where do I upload form footage?
There are 3 ways to upload form footage to coach.
- Team Slingshot will provide you with a link
- Purchase Office Hours in the Slingshot App
- Purchase Form Review in the Slingshot App
Help with Slingshot Account?
How to create an account
Visit our website and click on “Join Now” to create a new account. Fill in the required information, including your email address and name. You will receive a confirmation email with a link to verify your account and setup a password.
How to update account information
Log in to your account and navigate to the “My Account” section. Here, you can update your personal information, change your password, and modify your preferences.
How to delete an account
To delete your account, please contact our support team with your account email address and request for account deletion.
I just signed up, help me get started!
Please review the Getting Started KB
How do I access and navigate the program?
How to access the course materials
Log in to your account and visit the “Learn” section to access the course materials.
How to track progress and course completion
Your progress and course completion status can be found in the “Learn” section of your account.
How to re-take a lesson or module
You can just re-open the lesson and watch the module again. There isn’t a way to restart the progress yet.
System requirements and browser compatibility
Our program is compatible with modern web browsers such as Google Chrome, Brave, Mozilla Firefox, Edge, and Safari. Ensure that your browser is up to date and that JavaScript is enabled for the best user experience.
Help with Payments?
Available payment methods
We accept major credit cards for payments using Stripe.
How to apply a discount code
Automatic Discount codes are currently a work in progress. For now, any product that has a discount will show the discounted price.
How to request a refund or cancel a purchase
Please refer to our refund policy on our website or contact our support team to request a refund or cancel a purchase.
Invoices and receipts
After completing a purchase, you will receive an email with your invoice or receipt attached as a PDF file.
How do I join Discord?
How to join the Discord server
Click the link and follow the instructions to join the community.
Community guidelines and expectations
Please refer to the pinned messages or server rules channel for our community guidelines and expectations.
How to change notification settings
In the Discord app, click on the server name, then select “Notification Settings” to adjust your preferences.
I need Technical Support Assistance!
How to contact support
If you encounter any technical issues or require assistance, please contact our support team through email contact@slingshotdiscgolf.com
Common technical issues and solutions
Visit our knowledge base for articles on common technical issues and their solutions.
Accessing and downloading course resources
Course resources can be accessed and downloaded directly from the lessons or modules. Course videos cannot be downloaded.
How often is the course updated?
How often is the course content updated?
We strive to keep our course content current and relevant. Updates are made as needed, with major updates typically occurring annually.
Will I have access to future updates?
Yes, as a registered user, you will have access to all future updates of the course during your registration.
Can I request additional topics or lessons?
We welcome user feedback and suggestions for new content. Please let us know in the feedback area of Discord or contact our support team with your recommendations.
What is a course certificate/badge?
How to earn certificates and badges
Certificates are a work in progress. Certificates and badges are awarded upon the successful completion of specific lessons, modules, or the entire course. Your progress will be tracked automatically as you complete the program.
How to view and download certificates and badges
Once you have earned a certificate or badge, you can view and download it from the end of the course section in the Learn module.
How to share certificates and badges on social media or LinkedIn
To share your achievements, download the certificate or badge and post it on your preferred social media platform or LinkedIn. You may also provide a link to your public profile on our platform, where your achievements are displayed.
Where can I provide Feedback?
We value your feedback and suggestions. To provide input, please contact our support team by email at contact@slingshotdiscgolf.com, or post in the feedback area of Discord.
I would like to submit a Testimonial!
If you would like to share your experience with our program, please send us a message via email at contact@slingshotdiscgolf.com with your testimonial, full name, picture, and any other relevant information you would like to include.
Do you have any additional resources or support information?
How to access supplementary materials and resources
Supplementary materials and resources can be found within the course modules or lessons, or in a designated section of our website.
How to connect with other students
Our Discord community is a great way to connect with fellow students and share your experiences, ask questions, or provide support.
Recommended reading and external resources
We may provide a list of recommended reading and external resources within the course materials or on our website.
We hope this FAQ article has provided you with the information you need to get started with and make the most of our take-home coaching program. If you have any additional questions or concerns, please do not hesitate to reach out to our support team for assistance and we can add it to the FAQ. We are here to help you succeed and achieve your disc golf goals!